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CUSTOMIZATION
Q: Does customization cost extra?
Yes, customized products may cost more due to added design and materials, but they help build your brand and offer a personalized experience.
Q: What's the MOQ for customized items?
MOQ varies based on the product and customization. Please contact us for specific details.
Q: How long is the production time for custom orders?
Lead time depends on customization complexity and our schedule. Typically, it takes a few weeks. Contact us for an exact timeline.
Q: Can I get a sample of a customized product?
Yes, samples are available. Additional costs may apply depending on the customization level.
Q: Can I change the order during production?
Changes may be possible but can affect cost and timeline. Please inform us early to check feasibility.
ORDER & PAYMENT
Q: Are bulk discounts available?
Yes, we offer discounts based on quantity and order value. Contact us for details.
Q: Can I place a sample order first?
Of course! We welcome sample orders for testing. Requirements vary by product—just reach out to our team.
Q: What payment methods do you accept?
We accept T/T, L/C, PayPal, Wise, and OA for qualified bulk orders.
Q: How can I track my order?
We'll keep you updated with product and packaging photos during production and shipping.
DELIVERY & WARRANTY
Q: What shipping methods do you offer?
We provide sea, air, and express delivery. Shipping time and cost depend on your location and order size.
Q: How long does shipping take?
Usually 25–40 days by sea, depending on the destination.
Q: What if products arrive damaged or faulty?
Our defect rate is under 0.2%. During the warranty, we'll send replacement parts for confirmed defects.
Q: How do you ensure product quality?
Strict quality checks are done before shipment. Refunds are supported if serious defects occur.
Q: What is your return policy?
Returns are accepted under certain conditions. Restocking fees may apply. Please contact us for full return terms.
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